Terms of Service

By accessing or using Nexora (“the Platform”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Platform on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not access or use the Platform.

Nexora is a multi-tenant enterprise management platform that provides tools for human resource management, project tracking, payroll processing, attendance management, document storage, and related business functions (“Services”).

The Platform is provided on a software-as-a-service basis. Features and pricing are subject to the plan selected by your organisation.

• You must provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.
• You must notify us immediately at legal@nexora.app upon becoming aware of any unauthorised use of your account.
• Each account is for a single individual. Sharing login credentials is prohibited.

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorised access to any part of the Platform or its related systems.
• Upload or transmit viruses, malware, or any other malicious code.
• Engage in any activity that disrupts, damages, or impairs the Platform or other users.
• Scrape, data-mine, or reverse-engineer any part of the Platform without written permission.
• Reproduce, duplicate, copy, sell, or resell any portion of the Platform.

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

You retain ownership of all data you upload to the Platform (“Customer Data”). By uploading Customer Data, you grant Nexora a limited, non-exclusive licence to process and store that data solely to provide the Services.

We implement industry-standard security measures to protect Customer Data, but we cannot guarantee absolute security. You are responsible for maintaining adequate backups of your data.

The Platform is a multi-tenant system. Each organisation's data is logically isolated from other organisations. We implement technical controls to prevent cross-tenant data access, including row-level tenant scoping on all database queries.

• Subscription fees are billed in advance on a monthly or annual basis.
• All fees are non-refundable unless otherwise required by applicable law.
• We reserve the right to change pricing with at least 30 days' written notice. Continued use of the Platform after the notice period constitutes acceptance of the new pricing.
• Failure to pay may result in suspension or termination of your account.

The Platform, including its software, design, and content (excluding Customer Data), is the exclusive property of Nexora and its licensors. Nothing in these Terms transfers any intellectual property rights to you.

You may provide us with feedback or suggestions about the Platform. You grant us a perpetual, royalty-free licence to use such feedback without any obligation to you.

The Platform may integrate with or link to third-party services (e.g., cloud storage, email providers). We are not responsible for the practices or content of those third parties. Your use of third-party services is governed by their respective terms and privacy policies.

Either party may terminate the agreement at any time with 30 days' written notice. We may suspend or terminate your account immediately if you breach these Terms or engage in conduct that we reasonably believe is harmful to the Platform or other users.

Upon termination, we will make Customer Data available for export for 30 days, after which it will be permanently deleted.

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEXORA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes by email or by displaying a prominent notice on the Platform. Continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the changes.

For questions about these Terms, please contact us at legal@nexora.app.